Application
This unit underpins work at the Diploma level or above in provision and management of primary health care services for Aboriginal or Torres Strait Islander communities |
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Develop and maintain cooperative working relationships with tertiary health services | 1.1 Gather information about relevant Aboriginal/ Torres Strait Islander and non-Aboriginal tertiary health services, organisations and key contacts 1.2 Provide information about own service to other organisations on request and liaison between staff supported and encouraged on formal and informal basis aimed at optimising service delivery 1.3 Establish new networks as required to meet client needs and organisation objectives 1.4 Maintain working relationships between and within organisations to provide identifiable benefits for clients and the oprganisation 1.5 Share resources/information with other organisations wherever possible and appropriate 1.6 Provide advocacy as required to support relationships between clients and other organisations/agencies |
2. Support clients to access other health services | 2.1 Provide resources and information as available to assist clients with transport and accommodation, utilising available assistance 2.2 Assist clients and their families as required in making transport/accommodation arrangements and liaising with government agencies 2.3 Provide information about available health services and support to clients as appropriate 2.4 Provide information about links procedures in tertiary referral institutions as required to give support and reassurance to clients accessing such institutions |
3. Participate in discharge planning | 3.1 Identify key individuals involved in discharge planing at the tertiary health service 3.2 Discuss discharge planning with clients and their families 3.3 Undertake regular liaison with the tertiary health service in relation to timing of discharge, transport needs, medication and client follow up requirements |
Required Skills
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of: Support services available to Aboriginal and/or Torres Strait islander clients needing access to specialised care Arrangements needed to assist client to access available support services Major tertiary referral centres in the relevant metropolitan or regional centre, including: locations functions services specialities Key individuals in tertiary referral centres: Contact details Roles/functions |
Essential skills: It is critical that the candidate demonstrate the ability to: Work effectively across the range of health support services available to clients in line with community needs and workplace requirements Establish and maintain good working relationships with relevant tertiary health services Provide accurate and relevant information and guidance to support client understanding of and obtaining access to tertiary health services in line with identified individual and community needs, including discharge planning In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to apply skills in: Communicate effectively Apply literacy and numeracy skills to: read and complete forms gather and report information assist clients with written documents Network, negotiate, solve problems Manage time Work as part of a team |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects of assessment: | The individual being assessed must provide evidence of specified essential knowledge as well as skills Consistency of performance should be demonstrated over the required range of situations relevant to the workplace Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible |
Conditions of assessment: | This unit includes skills and knowledge specific to Aboriginal and/or Torres Strait Islander culture Assessment must therefore be undertaken by a workplace assessor who has expertise in the unit of competency or who has the current qualification being assessed and who is: Aboriginal or Torres Strait Islander him/herself or: accompanied and advised by an Aboriginal or Torres Strait Islander person who is a recognised member of the community with experience in primary health care |
Context of assessment: | Competence should be demonstrated working individually, under supervision or as part of a primary health care team working with Aboriginal and/or Torres Strait Islander clients Assessment should replicate workplace conditions as far as possible |
Related units: | This unit may be assessed independently or in conjunction with other units with associated workplace application |
Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Cultural respect | This competency standard supports the recognition, protection and continued advancement of the inherent rights, cultures and traditions of Aboriginal and Torres Strait Islander peoples It recognises that the improvement of the health status of Aboriginal and Torres Strait Islander people must include attention to physical, spiritual, cultural, emotional and social well being, community capacity and governance Its application must be culturally sensitive and supportive of traditional healing and health, knowledge and practices |
Community control | Community participation and control in decision-making is essential to all aspects of health work, and the role of the health worker is to support the community in this process |
Supervision | Supervision must be conducted in accordance with prevailing state/territory and organisation legislative and regulatory requirements References to supervision may include either direct or indirect supervision of work by more experienced workers, supervisors, managers or other health professionals A person at this level should only be required to make decisions about clients within the organisation's standard treatment protocols and associated guidelines |
Legislative requirements | Federal, state or territory legislation may impact on workers' practices and responsibilities. Implementation of the competency standards should reflect the legislative framework in which a health worker operates. It is recognised that this may sometimes reduce the application of the Range of Variables in practice. However, assessment in the workplace or through simulation should address all essential skills and knowledge across the Range of Variables Aboriginal and/or Torres Strait Islander Health Workers may be required to operate in situations that do not constitute 'usual practice' due to lack of resources, remote locations and community needs. As a result, they may need to possess more competencies than described by 'usual practice circumstances' Under all circumstances, the employer must enable the worker to function within the prevailing legislative framework |
Clients may include: | Clients for whom the worker's organisation is providing and coordinating health care services Other persons requesting assistance to access health care in tertiary referral institutions |
Health services/organisations include: | Major metropolitan or regional tertiary referral centres, such as: major general hospitals psychiatric hospitals paediatric hospitals maternity hospitals renal dialysis satellite centres Hostels providing short and long term accommodation Social support services for families of clients Aboriginal and/or Torres Strait Islander primary health care services in the metropolitan or regional centre Dental clinics providing tertiary dental services |
Information gathered should include: | Admittance procedures Discharge procedures Types of services available at different centres Costs to clients Support for families/carers Key individuals/positions in organisations Client transport services Treatment procedures |
Support services may include: | Transport assistance for clients, their carers and families Assistance provided by individuals in key positions, such as: hospital/Aboriginal liaison officers clinical specialists administrative personnel Hospital discharge services, including: provision of medication liaison with families and primary care providers transport provisions Facilitation of arrangements (eg. for pick up) Communication with liaison staff and client/family/carers Assistance with clothing, money, etc |
Sectors
Not Applicable
Employability Skills
This unit contains Employability Skills |
Licensing Information
Not Applicable